Effective Date: 15 Oct 2024
At Chempure Pvt Ltd, we're all about delivering the right "reaction" with high-quality products. But we understand that, just like in the lab, sometimes things don’t go exactly as planned. Whether it’s a miscalculated pipette or a rare product mishap, we’ve got you covered with our Refund & Cancellation Policy. Think of it as our way of keeping your experience as smooth as a well-executed titration!Order Cancellations (Products)
Feeling some early "buyer’s remorse"? No worries, you can cancel your order within 24 hours, no "reaction heat" applied—penalty-free. - If you cancel after 24 hours but before the product is shipped, we might have to charge a small 10% "inhibitor" fee to balance the equation. - Orders already shipped? Sorry, once they’ve left the lab, there’s no going back—just like irreversible chemical reactions!Product Refunds
We don’t believe in defective products, but if one happens to slip through like a sneaky impurity, you’re entitled to a full refund! - Just let us know within 7 days of receiving it. Return the product in its original condition and packaging (like lab samples returned to storage) for inspection. - Refunds will be processed in 10-15 business days—faster than an NMR scan but slower than mixing buffer solutions.How to Initiate a Return
Need to send something back? Just email us at sales@chempure.in or give us a buzz at 08069106900. - After approval, we’ll provide you with the "reaction pathway" (i.e., return shipping instructions). - You'll cover the shipping unless the product was a faulty reagent or we mixed up your order—then it's on us!